“[I would be okay with [an employee tracking system] if it was deployed for the purpose of optimization or gathering data to mimic in other ERs. But, if it was deployed due to trust issues—if they feel like they have to monitor us that intensely to hold us accountable, I would not like it. Or, if it began to show up as a data point in reviews with my manager—there would be a lot of pushback from the staff.”
– Research Participant, Registered Nurse

How I Spent My Time

This week was focused on gathering and scheduling interviews. I was able to host one interview before the end of the week.

What’s Working

My first interview was with a registered nurse that works in an ER. It went very well. A lot of the design principles (hypotheses) I have developed thus far from bibliographic research were confirmed and further fleshed out.

What’s Not Working

I need to determine a way to get research participants more active. I would love to have them actually doing some low-level co-designing. It’s not that my first interview didn’t go well, but I think I would like to have a wider variety of output from the interviews.

However, this might not begin to happen until I begin sketching and have refined and solidified my design principles. So, I might want to add in a small batch of co-design sessions sometime between the current round of user research and the usability testing.

I am having trouble coming up with research participants that work in a more blue collar setting.

Substantial Changes

Nothing to report.